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Bad Order # 1382

 Post subject: Bad Order # 1382
PostPosted: Tue Mar 17, 2015 11:56 am 
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Sorry to have to post this here but I sent an e-mail to the sales department a week ago and haven't heard anything since...

My order # 1382 arrived on my doorstep last Wednesday (11th of March) and sadly it isn't looking great.

The original order was for:

3x Edenite Infantry Squads
1x Edenite Assault squad
3x sprue of 16 rectangular bases

2 of the 3 Edenite Infantry Squads didn't arrive and the one that did arrive contains an Edenite Zombie horde not an infantry squad...

Please contact me ASAP so we can sort this out.

Sam


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 Post subject: Re: Bad Order # 1382
PostPosted: Tue Mar 17, 2015 12:38 pm 
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Location: Norrköping, Sweden.
wow, thats really bad. Lately i've seen alot of posts like theese. It really hurting the company i think, i won't be buying anything if people have all theese problems...

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 Post subject: Re: Bad Order # 1382
PostPosted: Tue Mar 17, 2015 12:53 pm 
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Location: Southfields, London, England
Sam,

I'm sorry to hear this. I've requested that three Edenite Infantry Squads are sent out to you.

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 Post subject: Re: Bad Order # 1382
PostPosted: Tue Mar 17, 2015 7:25 pm 
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There has been a lot of activity here recently regarding bad communication from SCP with people having to chase up their orders, I can't understand the problem really as they used to be pretty good before.

Has there been a change in the personnel doing the orders or something. If an order will be delayed for whatever reason can they not at least email the customer and notify them. Most people are happy to wait as long as they know what's happening.

It makes me reluctant to place an order when I see this kind of thing happening.

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 Post subject: Re: Bad Order # 1382
PostPosted: Tue Mar 17, 2015 9:12 pm 
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I am having similar issues with my order. Ordered from the company last year and had no issues.

Any help would be appreciated . Order 1417 missing two blisters : scpew00105 and scpew00045. I am also missing 5 turrets for the scpew00061 Guild Deployment Pods.


Chris


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 Post subject: Re: Bad Order # 1382
PostPosted: Wed Mar 18, 2015 2:00 am 
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Yeah, Seems to be a heap of issues starting to arise.
I know of a friend who received most of his order damaged and now seeing these issues.
Makes me a little worried to order from them.


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 Post subject: Re: Bad Order # 1382
PostPosted: Wed Mar 18, 2015 12:05 pm 
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Hey Chris,

Pop me an email or a PM and I'll get you some replacement's sent out.

Tom

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 Post subject: Re: Bad Order # 1382
PostPosted: Sat Mar 21, 2015 10:57 am 
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Thanks for the response Tom. Cant wait to get them!

Sam


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 Post subject: Re: Bad Order # 1382
PostPosted: Sat Mar 21, 2015 5:07 pm 
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Got a quick response from Tom. Missing stuff will be sent out next week.


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 Post subject: Re: Bad Order # 1382
PostPosted: Sun Apr 19, 2015 12:26 pm 
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Hey Tom. Still haven't received any of those missing packs in the mail.

Any chance on an update?

Sam


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